Friday, 18 February 2011

When You Stop Being A Customer....

My next land line
It’s getting harder and harder to cancel anything these days. Maybe it’s the economy, or pressure put upon the employees to keep accounts, or because all the customer service numbers lead to overseas where they know they’re safe from getting egged, but really.....

We have three phones. Let me see…..I need one……my husband needs one…..but Buster (our cat) rarely talks. So, even with my limited math skills I can pretty much figure out that we have an extra phone line doing, basically, nothing.

Today was the day. I called Bell Canada Customer Service and advised them we no longer wanted our land line.

Me:      I’d like to cancel our land line please

CS:      WHY?
            (I think he meant I’m sorry to hear that, is there any way we could change your
            mind?)

Me:      Well, we’re two people with three phones so we really don’t need it

CS:      You can keep the basic phone for $20.00 a month
            (I didn't even know we were bargaining)

Me:      Thanks but no, we just want to cancel

CS:      I’ll give you a free month!!
            (Sounding very exasperated now that I don't seem to appreciate his offer)

Me:     No, we just want to cancel

CS:     That’s the best I can do!!!!  A FREE phone for a month and then for ONLY $20.00
           (He’s getting irritated now)

Me:      But then I’d be spending $20.00 a month for something we don’t want
            (I'm getting irritated now)

CS:      Well, it’s your husband’s name on the account so I can’t help you.

Me:      LOOK. We just don’t want the phone!!!!!

CS:      Sorry, it’s company policy.

Me:      Fine.  We'll get back to you in 5 minutes.

Needless to say, no “have a good weekend” from either of us!

Well, Joe called to cancel and it was done. Not immediately mind you – they need 30 days notice. Huh? They don’t even have to come to the house! They just pull the plug! No, Bell NEEDS to get another payment from us.

Fine once more.

I’ll use tin cans and a string before I use Bell again.

And THAT’S why I have a blog!!!!

Have a good weekend all!

8 comments:

  1. You gotta love talking to the phone company. They'll do just about anything to hold onto you. It really is frustrating. Several years ago, we opted to give VoIP a try and we've been using it ever since. Currently, we're using Vonage. However, I believe in the near future, we'll be seriously think about eliminating this expense and use only our cell phones.

    I hope the rest of your weekend is better than this.

    ~Cathy Kennedy, Children's Author
    The Tale of Ole Green Eyes

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  2. Thanks Cathy. I just had to vent. Thanks for the visit and hope you have a good weekend too!

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  3. Oh Bell!!! Don't get me started! When my mother passed away, I attempted to cancel her phone service and pay off her outstanding account balance, but Bell didn't want tell me the amount owing - due to privacy issues!

    Phew! It DOES feel good to vent ;)

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  4. Hi Kara. My sister had the same problem when our mother passed away. They wanted to speak to the person who opened the account....then my father (who has passed away earlier). They're impossible to deal with.

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  5. Hi Susan - what a run-around and ordeal it is to deal with the so-called 'service' industries and the worst offenders are unable to communicate and they are in the communications industry for heaven's sake!

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  6. You know, I never thought of that! How true!

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  7. The people that do answer phones are mostly rude.
    What a run around, First time here i like this post, it's the same in maine.

    yvonne

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  8. Something about people working in Customer Service these days.....and it seems to be worldwide. Thanks for the visit :)

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